This list will be base on my experience in interviewing people, coaching colleagues as a former innovation teamcoach, literature and articles.
There are many books and literature out there talking about how to communicatie better and have more effective conversations. You can learn a lot from them and these books refer often to the business environment. What I am more curious about is how to truly listen to each other
Don't fish for answers. Let go own opinion
Open-end, no yes and no
Silence, give space to think
no multiple choice questions, be brief
rephrase in your own words
be interested in other, be prepare to be amazed, everybody has a story
recommendations:
For the interested ones, here a list of relevant books on how to have conversations that matter that I recommend:
We need to talk, Celeste Headlee (she also has a great TEDTalk)
You are not listening, Kate Murphy
Nonviolent Communication, Marshall Rosenberg
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